Our customer care solutions are designed to optimize every interaction you have with your customers and provide an opportunity to build customer loyalty and brand awareness.
Sales & Marketing
IBEX Global can support your sales and marketing needs, we help improve the efficiency of your overall sales process and lower your total cost of acquisition. Our sales and marketing programs operate 24 × 7 and offer inbound support through telephone, email and live chat.
We support Tier 1, 2, and 3 levels of technical support. Our Special Agents are thoroughly trained on your product or service and closely with you to develop an integrated recruitment, training and quality program so that our associates are well-equipped to handle your technical support needs.
IBEX Global’s approach regarding Interactive Voice Response (IVR) is to ensure seamless integration, robust tools for quality assurance (voice and data recording) and the capability to be totally customizable to meet any program demand. IBEX Global can develop an IVR specific to a clients needs customized to effectively facilitate customer interactions.