October 27, 2016 - Portmore, Jamaica IBEX Global Solutions (IBEX), a leading provider of contact center services and other business process outsourcing (BPO) solutions, celebrated the grand opening of their new Portmore location with special guests including the Prime Minister of Jamaica, the Honorable Andrew Holness. The event also celebrated the company’s recent hiring of over 500 people at that location.
“We are very excited about our expansion into Jamaica,” said Bob Dechant, CEO of IBEX Global. “We have found a talented labor pool, that has a deep affinity to the United States, and a welcoming business climate. The rapid growth we have experienced is testament to our people and the superior service IBEX is able to deliver from Jamaica.”
The site offers a full complement of BPO services such as customer care, email, chat and back office support. The site has 700 seats with future expansion possibilities. Currently, IBEX has approximately 500 total employees at the new location and will employ over 1000 people when at full capacity.
“At IBEX our focus is on our agents. Our goal is to provide a great work environment, and a clear path towards career advancement,” continued Dechant. “We are committed to being the best employer in Jamaica and a valuable contributor to the community.”
Diane Edwards, President of JAMPRO (Jamaica’s trade and investment promotion agency) noted that IBEX’s investment into Jamaica’s growing BPO industry was a great development for Jamaica’s economy and labor force. She lauded the company’s interest in Jamaica and said that JAMPRO was fully on board to support IBEX’s expansion. Ms. Edwards said, “We are really ecstatic about this project and the development potential it has for Portmore and Jamaica on the whole. We particularly welcome IBEX as an innovative company, which has developed proprietary software matching customers to agents by personality, which adds a new dimension to our BPO offering in Jamaica.”
The event featured a ribbon cutting ceremony and speeches by local dignitaries including the Honorable Prime Minister Andrew Holness and Diane Edwards, President of JAMPRO. Jamaica Promotions Corporation (JAMPRO),was instrumental in assisting IBEX’s move to Jamaica.