Press Releases

IBEX Represents PH and Wins Gold and Silver from 2016 Contact Center World Awards

THE TOP BRANDS in the call center industry convened for the finale of the 2016 Best in the World – Top Ranking Performers Awards by IBEX Global Solutions represented the Philippines delegation among the 20 nations that attended the week-long masterclass of best practices that culminated in a fun-filled gala dinner at the world-famous Hard Rock on the Las Vegas Strip last November 11, 2016.

Big Winners for IBEX and PH! From Left: Francis Lim (Silver for Best Trainer) and Moses Azarcon (Gold for Best Recruitment Campaign).

IBEX Global Solutions (Philippines) Inc. bagged the Gold Award for Best Recruitment Campaign as represented by IBEX Global Sr. Brand Manager Moses Azarcon standing as a testament of high-standard of best practice on an international scale.

IBEX Global Training Manager Francis Lim won Silver on the Best Contact Center Trainer Category making him a forerunner in the Call Center Industry and a high-caliber practitioner particularly in the training field.

This has been a banner year for the industry! So many best practices [participants] – we counted over 500- shared at this year’s conference asssociated with the awards. It’s inspiring to see and hear from the brightest and best int eh industry and we look forward to an even bigger 2017 awards year.

– Raj Wadhwani, President of

This year was the 11th Annual Best in the World from Contact Center World, the Global Association for Contact Center and Customer Engagement Best Practices.

About IBEX Global

IBEX Global (AIM: IBEX), headquartered in Washington, D.C., USA delivers onshore, near shore, and off-shore business process outsourcing solutions in seven countries across 22 sites, maintaining a network of over 15,000 employees. IBEX focuses on improving the customer service experience on behalf of over 70 global clients through multi-channel inbound and outbound communications in over 20 languages.

For more information about IBEX Global, visit
or e-mail

Contact: Rosemary Hanratty
Senior Director of Marketing
IBEX Global