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Call Centers May Know a Surprising Amount About You

The next time you dial customer service, who answers your call may be determined by what you have said on Facebook.

Companies from casino operator Caesars Entertainment Corp. to wireless carrier Sprint Corp. are increasingly checking social media and other personal data to tailor calls for each customer. The practice, however, raises concerns among privacy advocates.

For decades, call centers have answered requests based simply on the order they were received: First in, first served.

A startup called Afiniti International Holdings Ltd. is trying to change that. Its artificial intelligence software, which has been installed in more than 150 call centers by dozens of companies, examines as many as 100 databases tied to landline and cellphone numbers to determine the best agent to answer each individual caller. Such matching can result in more satisfied customers and more sales, the company says.

Visit Afiniti website

IBEX Represents PH and Wins Gold and Silver from 2016 Contact Center World Awards

THE TOP BRANDS in the call center industry convened for the finale of the 2016 Best in the World – Top Ranking Performers Awards by ContactCenterWorld.com. IBEX Global Solutions represented the Philippines delegation among the 20 nations that attended the week-long mastercalss of best practices that culminated in a fun-filled gala dinner at the world-famous Hard Rock on the Las Vegas Strip last November 11, 2016.

IBEX Global Solutions (Philippines) Inc. bagged the Gold Award for Best Recruitment Campaign as represented by IBEX Global Sr. Brand Manager Moses Azarcon standing as a testament of high-standard of best practice on an international scale.

Establishing that person-to-person relationship

Early in his career, American Eric Kaufman begged his company to provide him with more work so that he could save the jobs of people who were working with him.

The jolly Kaufman, who has an imposing physical presence, said it was a time in his life that he will always remember. It was an experience that would impact how he would approach work and the people around him.

“I will never forget that moment. What you do affect people’s lives. I will never forget where I came from,” Kaufman said.

With a 36-year career that has taken him across continents, Kaufman now finds himself as the Philippine country general manager of IBEX Global, a United States-based business-process outsourcing (BPO) company.

Grand Opening of IBEX Global Portmore, Jamaica

Portmore, Jamaica IBEX Global Solutions (IBEX), a leading provider of contact center services and other business process outsourcing (BPO) solutions, celebrated the grand opening of their new Portmore location with special guests including the Prime Minister of Jamaica, the Honorable Andrew Holness. The event also celebrated the company’s recent hiring of over 500 people at that location.

IBEX GLOBAL LAUNCH HIGHLIGHTS JAMAICA’S ONGOING BPO MARKET VALUE

Last week’s launch of IBEX Global’s newest delivery center in Jamaica was received positively both in domestic quarters...

IBEX Global Bags Runner-up Honors From Prestigious Asia’s Ceo Awards

As highly determined and competitive participants of the 2016 Asia CEO Awards, IBEX Global sports three runner-up...

CNN's Self-Made Features IBEX Global's Eric Kaufman: On Culture and Passion in the Workplace

Eric Kaufman was featured in Rebecca Bustamante’s Self-Made. Eric highlighted...

Customer Engagement in the Age of Omnichannel: What’s Really Driving Change?

Today’s relationship with customers is more complex than ever, with the rapid influx of new engagement channels...

Investor Experience in Nicaragua: IBEX Global

IBEX Global Solutions started operations in Nicaragua in November, 2015. The company started with 22 agents and currently they have reached a total of 530 agents. IBEX Global offers...

IBEX Global brings honor to RP

IBEX Global, one of the fastest growing business process outsourcing (BPO) companies in the world, is the only Philippine-based contact center that was recognized in the recently concluded...

IBEX Global to host job fair today

IBEX Global will host a career day workshop Thursday, May 12, 5-7 p.m. at the 100 Building of the Northfield Workforce Development & Conference Center...

IBEX Global Further Expands Globally

Business process outsourcing (BPO) firm IBEX Global further expands its footprint globally by opening a new call center facility in Managua, Nicaragua. IBEX Global’s Nicaragua facility...

IBEX Global Opens New Facility in Nicaragua in Alliance with Western Union

IBEX Global, one of the fastest growing business process outsourcers, and Western Union, a leader in global payments...

The New CEO Whose Market Knowledge Lead IBEX Global to Jamaica...

IBEX Global was eager to move into the nearshore. So it hired a leader with knowledge of key markets. It's too early to judge the results of the...

Job fair being held for 25 employers with more than 970 positions

SPRING HILL, Tenn. (WKRN) – A job fair hosted by Goodwill Career Solutions will have at least 25 employers seeking to fill more than 970 positions.

Huge job fair set Tuesday at Longview Rec Center in Spring Hill

At least 25 employers with more than 970 positions to fill will participate in a job fair hosted by Goodwill Career Solutions at the Longview Recreation Center...

IBEX Global Confident On Full Year As First Half Meets Expectations

IBEX Global Solutions PLC on Wednesday said trading in the first half of its financial year was in line with expectations as new contracts it recently won have...

At least 350 positions to be available at Tuesday Job Fair

The Goodwill Career Solutions center at 1008 Nasdaq St. in Spring Hill will host a job fair from 9 a.m.-noon on Tuesday, Jan. 12, for at least 10 employers seeking...

IBEX Global COO Gilbert Santa Maria guests on ANC’s Inside Business

IBEX Global COO Gilbert Santa Maria interviewed by Coco Alcaraz on Inside Business, broadcast over ANC on January 6, 2016. Topics include the...

IBEX Global partners with 247 gym

In the latest of a string of initiatives designed to foster the health and well-being of its employees, IBEX Global Philippines, one of the fastest growing organizations in the BPO Industry...